1win Privacy Policy
In order for the 1Win Aviator game to function properly and meet all the needs of users, the company must study their private data. This process affects the confidential aspects of the player’s life and therefore requires special attention and compliance with security requirements. For this purpose, 1win has developed a privacy policy. In this document, users can learn about the reasons, purposes, and methods of obtaining and analyzing personal data, what their rights and obligations are, as well as the company’s responsibilities.
The policy complies with all legal requirements since the company is obliged to follow them. 1win is managed by 1win N.V., which has official registration number 147039 and a license from the Government of Curacao No. 8048 / JAZ2018-040. In addition, this document also applies to the use of the bookmaker’s services through a mobile app or a mobile version of the website.
Player consent and policy changes
The privacy policy is part of the Terms and Conditions. Therefore, before starting the game, each person must carefully study the document and confirm their consent to it. Otherwise, the company will not be able to provide access to the services and the bettor will be forced to leave the website.
From time to time, the bookmaker may review the terms of the agreement and make changes and additions to them. If this significantly affects the players’ stay on the site, then the employees will notify them in advance. However, in all other cases, 1win recommends that gamblers visit the relevant section and check for changes. This will avoid misunderstandings and disputes since the publication of new rules means their automatic entry into force.
Types of private data
1win divides personal details into several categories, depending on their meaning and how they are obtained.
| Category | Description |
|---|---|
| Identifying | This information is provided directly to the bookmaker by the player when filling out the registration form or participating in various surveys. This category includes full name, date of birth, gender, country and address of residence, mobile number, and email. |
| Technical | In this case, the company automatically learns such facts as IP address, device type, operating system, language preferences, time and date of entry to the site, and session duration. Access to this information occurs during the player’s visit to the website. |
| Transactional | When a bettor makes a deposit or withdrawal, 1win can find out what payment method they are using, the currency, the amount, as well as the transaction history. |
| Communication | The bookmaker can access the correspondence between the gamer and the customer support manager, as well as find out what comments the user left on the site. |
How is it used?
Under the policy, private data may be used for the following purposes:
- To manage the website and ensure that all servers are functioning properly;
- To provide smooth access to services;
- To check new persons for compliance with the bookmaker’s requirements;
- To process all procedures and bettor requests;
- To ensure communication between the customer support service and players;
- To test and implement new services;
- To analyze and improve the performance of the site;
- To prevent fraud, money laundering and terrorist financing;
- To monitor bettor activity within the framework of the responsible gaming policy;
- To create an effective marketing strategy.
Disclosure of information
In some cases, the company may share private data. However, this only includes a few recipients.
| Recipient | Description |
|---|---|
| Other enterprises | Companies that are part of the 1win group. |
| Providers | This includes anyone who makes the website work, such as software providers and payment processors. |
| Government agencies | For the purpose of combating money laundering, terrorist financing, and fraud. |
| Affiliates | People who bring new gamers to 1win. |
| Others | With the player’s consent. |
Security Methods
1win is responsible for ensuring that the processed private data is safe. To do this, the company uses the following measures:
- Encryption of personal details using TLS and SSL technologies;
- Limiting the number of employees who have access to private details;
- Installing several levels of network security, as well as using antivirus programs;
- Ensuring physical protection of data centers and regularly checking the visitor log;
- Checking third parties before transferring them for compliance with security standards, as well as signing a confidentiality agreement.
Rights of Indian players
In order to ensure that the relationship between the bookmaker and gamblers is transparent and trustworthy, 1win provides them with several rights regarding their private details.
| Right | Description |
|---|---|
| Knowledge | The bettor has the opportunity to find out what private data 1win received, how it processed it, and what of it will be stored. |
| Update | The person is responsible for keeping the personal details up to date. Therefore, the player has the right to change or supplement them upon presentation of the relevant identification documents. |
| Copy | The gamer has the right to request a printed version of all private data collected by the company. |
| Objection | If a gambler believes and can prove that the processing of certain private details violates their rights, then they can object to this. However, the bookmaker may continue to receive and analyze other confidential information. |
| Removal | A player may request that their personal details be deleted if the relevant company objective has been achieved or the person has revoked their agreement with the privacy policy. |
| Opt-out of marketing | The gamer has the right to stop advertising communication with the bookmaker via e-mail. |
| Complaint | If 1win violates the player’s rights and does not comply with data protection requirements, then the person has the right to contact the relevant supervisory authority. |
Rules for visiting external resources
To improve the gaming experience and meet the needs of bettors, 1win may place links to third-party resources or advertising on the site. However, players should be aware of some nuances regarding this:
- The company does not own or manage external sites;
- The bookmaker does not guarantee the security of such resources;
- Before the gamer follows the link, they should study their privacy policy;
- 1win in India will not be liable for losses that the gambler may incur as a result of visiting external sites.
Cookies
The bookmaker uses additional tools to better understand the behavior of gamers. Cookies are small text files that are installed in the player’s browser and track their actions on the site. This tool helps 1win collect some analytical data, as well as improve the quality of service to players. They can refuse cookies in the browser settings.
Help desk
1win support managers have the necessary skills and knowledge to help bettors from India in any situation. Therefore, if players have questions about the privacy policy or want to exercise their rights, then they can send a request to the email address [email protected].
The support department will do everything possible to consider the request as soon as possible and give a complete and high-quality answer. However, if the support manager cannot help solve the problem, then it will be forwarded to the company’s management for consideration.
Last update: 18.10.2024