Support Service
It is important for the bookmaker that each player can enjoy the game and have fun. Therefore, if they have questions or problems with the 1Win Aviator game, they can contact customer support. This department works 24 hours a day and 7 days a week. Support managers have the necessary skills and experience to quickly and efficiently solve any problem. In addition, 1win uses an individual approach to each gamer, which allows the company to avoid template answers. The main queries that bettors may make are:
- Technical problems related to registration, bonuses, withdrawal of money, or the game;
- Password recovery, account hacking, or questions related to personal data;
- Verification process or other procedures related to the account, such as self-exclusion;
- A legal dispute with the bookmaker.
Contact methods
The company offers several ways to communicate so that players can choose the most suitable one for them. Each option has its own features and advantages.
| Technical issues: [email protected];Security problems: [email protected];Commercial offers: [email protected];Cooperation: [email protected]. | |
| Live chat | On the official website in the lower right corner. |
| Social networks | Telegram;Instagram;Twitter;WhatsApp;YouTube. |
This method of communication is ideal for those gamblers who need to describe the problem in detail. In addition, this method will allow them to attach the necessary files. However, the waiting time for a response may take several hours.
Live Chat
This option will allow players to resolve any issue within 10 minutes and get back into the game. The support manager will ask some questions to better understand the problem and provide appropriate recommendations.
Social networks
1win India is constantly in touch with gamers. To do this, it has created accounts on the most popular social networks. Thanks to this, the company can publish relevant news, as well as answer players’ questions through comments or private messages.
Notes
To receive help from support staff as quickly as possible, gamblers must adhere to the following rules:
- Clearly formulate the request;
- Attach the necessary files and evidence;
- Communicate respectfully with support managers.
However, in some cases, the company may need more time to respond. For example, this is necessary to collect additional facts and analyze them. If the customer support service cannot solve the problem, then it will be forwarded to the company’s management for consideration. Bettors also have the right to appeal to the court if the bookmaker cannot resolve the problem and fulfill the obligations under the contract.
Last update: 18.10.2024